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DoHome ( Compatible with) HomeKit Smart Plug Socket Outlet Switch Works with Apple Home APP Alexa/Google Assistant Timer No Hub Required FCC,CP65,Only Support 2.4GHz WiFi Network EU plug
Package includes:
1 X DoHome ( Compatible with) HomeKit Smart EU Plug
Wifi Smart Plug
Plug: EU
Module:DoHome-PO2
Product Size:50*50*82cm
Maximum current:15A
Input voltage: AC 90-250V
Output voltage:AC 90-250V
Maximum load:3000W
Working Temperature: -20°C-45°C
Wireless type:WI-FI 2.4GHz
Wireless standard:IEEE 802.11b/g/n
APP: DoHome

Description:
FAQ
Q:How to use ( Compatible with) HomeKit to add a device
A:Please open Home APP, click “Add accessory”. And then, please click “Don’t have a code or cannot scan”,Click on the refreshed device, “Add anyway”, and input the code “12345678”. After waiting for the encryption check (about 30s-50s),
Q: When adding the device, if the pop-up window prompts “whether accept the app to get the location”, how to handle it?
A: This question is very important, please must click “accept” or “yes”.
Q: Why the device name should be short?
A: Because it is convenient for voice control function, for example, DoHome.
Q: How to reset the plug to the default factory mode?
A: Long press the button of the smart plug over 5s and the indicator light will blink slowly.
Q: Does this plug have ( Compatible with) Homekit Certification?
A: Not officially certified. But having said that, they work without a glitch on ( Compatible with) Homekit
Q: Does it work with 5G Router?
A: This DoHome ( Compatible with) Homekit Smart Plug does not support 5G router, it only support 2.4G router. If your router is dual frequency, please set different passwords for 2.4G signal and 5G signal or turn off 5G signal. Please remember do not open the function of dual-frequency combination.
Q: It shows the device was added successfully in the home app, but i can not control the plug(unable to get items to sync properly), why?
A: First, please make sure your plug and your iPhone in the same wifi network
Second, if the sync delay time is long, please restart your router
Q: During the network configuration, is there something you should pay attention ?
A: 1.Please make sure that the device, your phone and the router are close each other during the network configuration.
2.Please ensure that you input the correct password of the router.
3.During the configuration of network, please keep that the router works in the 2.4G frequency band, enables the broadcasting function and works in the non-“11n only mode”.
4.During the configuration of network, please ensure that wireless encryption mode of the router is wpa2-psk and the type of authorization is AES Or both are set to the automatic mode.
5.During the network configuration, if the router open the wireless MAC address filter, please remove the device from the MAC filter list of the router. Please confirm whether the router has the firewall function. If this function exists, please turn off the firewall function and then try to connect the device to the router.
6.If your router is dual-frequency, please set different passwords for 2.4G signal and 5G signal or turn off 5G signal. Please remember not opening the function of dual-frequency combination.
Q:When I tried to remove the Plug from DoHome APP, it shows, can not remove local device, could you please tell me how should I do to remove the plug?
A:You need change the local device to remote device, then the plug can be removed. Please close the wifi in the WLAN network. Close and reopen the DoHome APP, then you will see the plug shows remote device.

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of geeksmartbuy (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://geeksmartbuy.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Wifi Smart Plug Compatible with Homekit EU Socket Outlet Switch Phone APP Alexa/Google Assistant Timer DoHome

US $25.18
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